We accept Mastercard and Visa and must have a valid credit card on file regardless of payment method.
For bookings of up to 3 nights, we require a downpayment equal to the nightly rate rounded up to the nearest $100 to make a reservation. For bookings of 4 nights
or more, we require a downpayment equal to half of the rental rate to make a reservation.
On certain holidays payment in full is due either 30 or 45 days prior to arrival. Otherwise the balance is charged to the credit card on file 15 days prior to arrival.
If you pay the balance due by check it must be RECEIVED by us at least 15 days prior to your arrival.
With prior arrangements made through our office, we will accept cash payments upon arrival only during
normal office hours. If you do not arrive prior to closing time your credit card on file will be charged unless prior express arrangements have been made.
We may at our sole discretion accept cash payments after normal office hours in which case there will be an additional fee of $50 for the
first 1/2 hour and $25 for each additional 1/2 hour based on the time the transaction is completed. If in our sole discretion we determine it is not
feasible to make special arrangements to receive cash after normal business hours and we cannot for any reason charge the balance to your credit card on file
you may pick up the keys when the office reopens but you shall remain responsible for all amounts due for the rental.
- Cancellation (or Date changes) made later than 15 days (45 days for Christmas and New Years - 30 days for all other holidays) prior to
arrival date will result in a loss of all payments made or due to be made less only the
cleaning fee and any rent received if we are able to re-rent the property.
Inclement weather does NOT void this cancellation policy.
- Cancellation (or Date changes) made earlier than 15 days (45 days for Christmas and New Years - 30 days for all other holidays) prior to
arrival date will result in a loss of 5% of the rental amount (10% for Holidays)
Inclement weather does NOT void this cancellation policy.
- All bookings are subject to a non-refundable $40 booking fee
- Check in/out: 3:00 pm check-in and 11:00 am check-out, and over holiday periods, 4:00 check-in and 10:00 am check-out
unless other arrangements have been made. Early check-ins or late check-outs without prior approval may result in
additional charges.
- Damages: Any damages to the property, or "extraordinary" cleaning fees
will be charged to your credit card as additional rental fees.
- Smoking: All of our properties are NON-SMOKING homes. You may smoke
outside. Smoking inside home will result in a $250.00 fine.
- All bookings are subject to a non-refundable $40 booking fee plus cancellation fee of 5% of the rent (10% for holidays).
- Some of our properties have minimum
stay requirements during weekends and holiday periods. In some instances we may be able to reduce minimum stay requirements by adding a surcharge (to be
determined at the time of booking). These charges will be included in the total rent.
- We reserve the right to cancel reservations for any reason within the first 48 hours of booking or at any time prior to arrival in the
event a property becomes unavailable for any reason.
- Additional terms and conditions are listed in our confirmations and check-in agreements.
If you wish to review these before booking they are available upon request.
- Holiday rate periods change yearly - check with us.
Call
(909) 585-1547 Anytime ... E-Mail
Charlie@BigBearGetaway.com